Privacy policy

Information to comply with the personal data protection regulations

In Europe and Spain, there are data protection regulations designed to protect your personal information which are mandatory for our company.

Therefore, it is very important to us that you fully understand what we will do with the personal data requested from you.

We shall be transparent and give you control of your data, with simple language and clear choices so that you can decide what we can do with your personal information.

Please do not hesitate to ask us if you have any questions after reading this information.

Many thanks for your collaboration.

We are at your service. Do not hesitate to contact us.

In general, your personal data shall be used to contact you and provide you with our services.

Your data may also be used for other activities such as sending you advertising or promoting our business.

Your personal data are necessary so that we can interact with you and provide you with our services. To that end, we shall provide you with a number of checkboxes that will enable you to make a clear and simple decision on how we use your personal information.

In general, only our company’s duly authorised staff shall have access to the information we request.

Likewise, your personal information may be disclosed to companies that need to access it so that we can provide you with our services. For example, our bank will know your data if you pay for our services by bank transfer and our agency will also know your data so that we can comply with our tax obligations in a timely manner.

Public or private entities to whom we are obliged to provide your personal data in order to comply with any law shall also be aware of your information. For example, the Spanish Tax Law requires certain information on economic transactions above a certain amount to be provided to the Spanish Tax Agency.

If, apart from the cases stated above, we need to disclose your personal information to other companies, we shall request your prior permission using clear options so that you can decide.

We shall protect your data with effective security measures based on the risks when using your information.

To that end, our company has approved a Data Protection Policy, and annual controls and audits are carried out to verify that your personal data are secure at all times.

Some countries are secure for your data and others are not so secure. For example, the European Union provides a secure environment for your data. Our policy is not to send your personal information to any country that is not secure from a data protection standpoint.

If, to provide you with our service, it is essential to send your data to a country that is not as secure as Spain, we shall always request your prior permission and apply effective security measures to reduce the risks when sending your personal information to another country.

We shall retain your data during our relationship and as long as we are required to do so by law. Once the applicable legal deadlines expire, we shall delete the data in a secure and environmentally sound manner.

You can contact us at any time to find out what information we have about you, rectify this if it is incorrect and delete it after our relationship has ended, where this is legally possible.

You are also entitled to request the transfer of your information to another company. That right is called “portability” and can be useful in certain situations.

To request any of those rights, you must send a written request to our address, together with a photocopy of your identity document so that we can identify you.

We have specific forms available at our offices for requesting those rights and we offer you our help to complete them.

To find out more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.aepd.es).

Of course. You can withdraw your consent if you change your mind about the use of your data at any time.

If you believe that your rights have not been met by our company, you may file a complaint with the Spanish Data Protection Agency in any of the following ways:

Agencia Española de Protección de Datos
C/ Jorge Juan, 6
28001-Madrid

Tel.: 901 100 099

Tel.: 91 266 35 17

Filing a complaint with the Spanish Data Protection Agency does not entail any cost, and no lawyer or representative is required.

Our policy is not to profile users of our services.

Nevertheless, there may be situations where, for service delivery, marketing or other purposes, we need to profile information about you. An example could be the use of your purchase or service history so that we can offer you products or services tailored to your tastes or needs.

In that case, we shall apply effective security measures to protect your information at all times from unauthorised persons seeking to use it for their own benefit.

Our policy is not to use your data for purposes other than those explained to you. However, if we need to use your data for other activities, we shall always request your permission beforehand by providing you with clear options so that you can decide.